NOT SATISFIED WITH YOUR PRODUCT?
We want every JoyArti creation to bring you happiness.
If you’re not completely satisfied with your purchase, you may return eligible items in their original condition within 14 days of receipt.
Only items purchased directly from JoyArti’s official website (joyarti.com) are eligible for return.
We do not currently sell through other retailers or online platforms.
Returned items must be in original packaging, including any accessories, manuals, and documentation, and must be unused and in resalable condition.
CUSTOMIZED PRODUCTS
Each customized product is made uniquely for you — based on your photo, text, or design input.
Because of this, we cannot accept returns or exchanges for personalized items, unless the product arrives damaged, defective, or incorrect.
If your customized product has a quality issue, please contact us within 7 days of delivery with clear photos or a short video showing the problem.
Once verified, we’ll gladly offer a replacement or refund.
NON-RETURNABLE ITEMS
-
Customized or personalized products (unless defective)
-
Items damaged due to misuse or customer handling
-
Returns made without a valid order number or proof of purchase
JoyArti reserves the right to deny any return that does not meet the above conditions.
RETURN SHIPPING
For non-defective items, customers are responsible for the return shipping cost.
Depending on your location, returns may need to be sent to one of our regional facilities — which may include locations in the United States, Hong Kong, or mainland China.
In some cases, we may ask you to provide a photo or short video of the item and packaging before authorizing your return.
HOW TO START A RETURN
To initiate a return or report an issue, please email our customer care team at:
📧 support@joyarti.com
Please include the following details in your email:
-
Your Order Number (e.g., #JA123456)
-
Photos or a short video showing the product and complete packaging
-
Your delivery address
-
Your contact phone number
Once we review your request, our team will guide you through the next steps.
REFUNDS
Refunds are typically processed within 10 business days after your returned item is received and inspected.
Refunds will be issued to your original payment method (PayPal, credit card, debit card, etc.).
-
For defective or incorrect products, a full refund or replacement will be provided.
-
For non-defective returns, the refund excludes shipping and handling fees, including return postage.
CANCELLING OR AMENDING ORDERS
Because we begin processing orders immediately to maintain quick turnaround times, once an order has been placed, it cannot be canceled or amended.
If you wish to change your mind after placing an order, you may return the item once received, following the policy above (for eligible, non-customized items).
Return shipping costs will be the customer’s responsibility unless the product is faulty.
Need More Help?
We’re always here to help make things right.
For any questions about returns, replacements, or product quality, please reach out to us at:
📧 support@joyarti.com
We aim to respond within 24 hours (Monday–Sunday).
JoyArti — crafted with care, made for joy.