Your questions, answered — simply and clearly.

Welcome to JoyArti.
We’re here to make your creative journey easy, joyful, and transparent.
Below, you’ll find answers to the most common questions about ordering, customization, shipping, and returns.

🛍 ORDERS & ACCOUNT

1. Do I need an account to place an order?

No — you can check out as a guest.
However, creating an account makes it easier to track your orders, view past purchases, and save your preferences for future creations.

2. Can I change or cancel my order after it’s placed?

Because every JoyArti product is made to order, production starts immediately after your purchase.
Once an order is confirmed, it cannot be canceled or modified.
If you made a mistake in your order, please contact support@joyarti.com as soon as possible — we’ll do our best to help.

3. How do I track my order?

You’ll receive a shipping confirmation email with a tracking number as soon as your order ships.
Click the link to view real-time updates.
If your tracking hasn’t updated within 48 hours, contact our support team — we’ll look into it for you.

🎨 CUSTOMIZATION & DESIGN

4. How does JoyArti create customized products?

Our intelligent design engine helps turn your photo or text into a beautiful, ready-to-print design in seconds.
Simply upload your image or type your idea — we’ll take care of the rest.
You can preview your design before placing your order.

5. What kind of photos work best?

High-quality, well-lit images produce the best results.
Avoid blurry, low-resolution, or dark photos.
Centered, front-facing shots with clear backgrounds work best for figurines and printed designs.

6. Can I use copyrighted or celebrity images?

We can only produce designs using content you own or have permission to use.
We respect copyright and intellectual property rights and cannot process orders using unauthorized or trademarked images.

🚚 SHIPPING & DELIVERY

7. Where do you ship?

JoyArti currently ships within the United States only, including Alaska and Hawaii.
We don’t yet offer international shipping, but we’re working on it!

8. How long will my order take to arrive?

Every product is made to order.
Please allow 2–5 business days for production, plus 5–10 business days for shipping.
You’ll receive tracking information once your order ships.

9. How much is shipping?

Shipping costs are calculated at checkout based on your delivery address and order weight.
We occasionally offer free shipping promotions, which will appear automatically during checkout.

10. What if my package is delayed or lost?

If your tracking shows “Delivered” but you haven’t received your package, please:

• Check with neighbors or building staff

• Confirm your delivery address

• Contact your local post office

If you still can’t locate it, reach out to support@joyarti.com — we’ll help resolve it.

💌 RETURNS & REFUNDS

11. What is your return policy?

• Customized items: Non-returnable unless defective or incorrect.

• Non-customized items: May be returned within 14 days of receipt, unused and in original packaging.
  For full details, please see our Return & Refund Policy.

12. How do I start a return?

Please email support@joyarti.com with:

• Your order number

• Photos or a short video of the item and packaging

• Your delivery address and phone number
  Our team will review and guide you through the process.

13. How long does it take to receive a refund?

Refunds are typically processed within 10 business days after we receive and inspect your return.
Refunds go back to your original payment method (credit card, debit card, or PayPal).

🧾 PAYMENT & SECURITY

14. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and Shopify Payments.
All transactions are secure and encrypted.

15. Is my personal information safe?

Yes. We take your privacy seriously.
We only collect the information needed to process your order and improve your experience.
For details, please see our Privacy Policy.

🧸 PRODUCT CARE & QUALITY

16. How should I care for my customized items?

• Mugs & Drinkware: Hand wash for longer print life.

• Tees & Apparel: Wash cold, inside-out; avoid tumble drying.

• Phone Cases & Figurines: Wipe gently with a soft, dry cloth.

Handle customized items with care to preserve their color and quality.

17. What if my product arrives damaged or defective?

Please contact support@joyarti.com within 7 days of delivery, including photos or a short video showing the issue.
We’ll review your case and arrange a replacement or refund if the item is defective.

💬 STILL HAVE QUESTIONS?

We’re always happy to help.
Reach out to our customer care team anytime at:
📧 support@joyarti.com
We respond within 24 hours (Monday–Friday).

JoyArti — art inspired by you, crafted for everyday joy.