At JoyArti, we care deeply about your experience — from the moment you create your design to the moment it arrives at your door.
We believe in transparency, fairness, and respect for your privacy and creativity.
Below is an overview of our main policies to help you shop with confidence.

1. Order & Production Policy

Every JoyArti product is created especially for you.
Once your order is placed, our intelligent design engine and production partners begin preparing your item right away to ensure a fast turnaround.

Because each piece is made to order, please double-check your photo, text, and design selection before confirming your purchase.
Once an order has been placed, it cannot be canceled or modified.

We’ll send you an order confirmation email immediately after checkout, followed by a tracking number once your package ships.

2. Shipping Policy

JoyArti currently ships worldwide from our main facilities in the United States, Hong Kong, and mainland China, depending on the product type and destination.

You’ll receive a tracking number as soon as your order is dispatched.
Typical delivery times range from 7–14 business days, depending on your location and customs processing.

Please make sure your shipping address is correct before completing your order.
We’re not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

3. Return Policy

We want you to love what you create with JoyArti.
If your item isn’t quite right, we’ll do our best to make it right.

• Customized products are made uniquely for you and are non-returnable unless defective or incorrect.

• Non-customized products may be returned within 14 days of receipt, provided they’re unused and in original packaging.

• For defective or damaged items, please contact support@joyarti.com within 7 days of delivery with photos or a short video showing the issue.

• Refunds are processed within 10 business days after we receive and inspect your return.

Full details can be found on our Return & Refund Policy page.

4. Privacy Policy

Your privacy matters to us.
When you shop or create with JoyArti, we collect only the information necessary to fulfill your order and improve your experience.

We do not sell or share your personal data with third parties for marketing purposes.
All payment information is encrypted and processed securely through trusted payment gateways such as PayPal, Shopify Payments, and major credit card providers.

For more details, please review our Privacy Policy.

5. Intellectual Property & User Content

By uploading photos, text, or artwork to JoyArti, you confirm that you have the rights or permission to use those materials.
We respect intellectual property and do not reproduce, resell, or share your creations beyond the purpose of fulfilling your order, unless you give us explicit consent (for example, to feature your product on our social media).

6. Warranty Policy

All JoyArti products come with a one-year limited warranty covering manufacturing defects.
If you believe your item has a quality issue, please contact our support team with your order number and clear photos of the issue.
We’ll be happy to repair, replace, or refund your product according to our Warranty Policy.

7. Customer Experience & Communication

We’re here to make every step of your JoyArti experience easy and enjoyable.
Our support team responds within 24 hours (Monday–Friday) to all messages at support@joyarti.com.

We value your feedback — your suggestions help us improve and inspire new designs for our community.
If you have an idea, request, or question, we’d love to hear from you.

8. Policy Updates

We may occasionally update these policies to reflect improvements in our processes, technology, or service.
The latest version will always be published on this page with the updated effective date.

Contact Us

For any questions about JoyArti’s policies, please reach out to:
📧 support@joyarti.com

JoyArti — crafted with care, made for joy.
Because every design should come with peace of mind.