Satisfaction Guarantee & Returns
We’re here to make products that feel personal, joyful, and worth keeping. Every Joyarti piece is made-to-order — thoughtfully created in your style, for you or someone you care about. Because of that, we take quality seriously and also understand that sometimes expectations don’t fully align with the final result. That’s why we offer a thoughtful guarantee — to make sure you always feel good about what you create with us.
Product Quality Guarantee
If your item arrives damaged, has a production error, or doesn’t match the order you placed, we’ll remake it at no cost or issue a full refund.
Please contact us within 30 days of delivery with a photo and description. We’ll respond within 1–2 business days and make it right.
Satisfaction Guarantee for Custom Orders
We offer this satisfaction guarantee because we believe in the quality of what we create — not just the final product, but the entire journey from a fun idea to something real and meaningful.
Each Joyarti item is custom-made using your selected content and our signature creative engine. Most customers love the result. But if for any reason you’re not fully happy, just reach out.
Our team will listen and help find a solution. Depending on the situation, we may offer:
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A credit toward a future order
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A discounted remake in a different style
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Or another resolution that suits your case
We’re a small team that genuinely cares about every piece we craft. If something doesn’t feel right, let’s work it out together.
How to Contact Us
If you need help, we’re here for you.
Just email support@joyarti.com or use the contact form on our website. Include your order number, a short description of the issue, and a photo if relevant. We'll get back to you within 1–2 business days.