Question 1

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. Creating an account is optional, but it can make it easier to track orders, revisit past purchases, and access saved designs or account features when available.

Question 2

Can I change or cancel my order after it’s placed?

Accepted Answer

Production can begin soon after an order is placed.
If you notice something that needs to change, please contact us as soon as possible at support@joyarti.com. If production has not started yet, we’ll do our best to help.
Once production or shipping has started, changes and cancellations may not always be possible.
For more details, please see our Refund Policy → Order Changes and Cancellations.

Question 3

How do I track my order?

Accepted Answer

Once your order ships, you’ll receive a confirmation email with tracking information.
Tracking details usually begin updating within 24–48 hours after the carrier receives the package. If tracking has not updated for a few days, your package may still be moving through the carrier network.

Question 4

How does Joyarti create customized products?

Accepted Answer

Joyarti uses AI-assisted creative tools to help turn your photos, words, style choices, or reference images into artwork and product previews. You choose the product, upload or describe what you want to create, review the preview, and place your order when it feels right. After you place an order, your selected design is made into the physical product you chose.

Question 5

Why might my final item look slightly different from the preview?

Accepted Answer

Joyarti turns digital previews into physical products. Small differences in color, placement, scale, texture, finish, or material appearance can happen because every screen, material, product type, and production method is different. AI-assisted creative results may also include natural variation. The preview helps show the likely creative direction, but it is not an exact guarantee of every physical detail. If your item arrives damaged, defective, or clearly different from the order you placed, please contact us and we’ll review it. For more details, please see our Refund Policy → Custom Orders and Creative Expectations.

Question 6

What kinds of photos or images work best?

Accepted Answer

Clear, well-lit images usually work best. For people or pets, choose a photo where the main subject is easy to see, not too small, blurry, heavily shadowed, or blocked. For reference images or artwork-style products, images with clear shapes, colors, places, or emotional context usually give Joyarti more to work with. For the best result, avoid screenshots, very low-resolution images, and photos with important details cut off at the edge.

Question 7

Can I use copyrighted or celebrity images?

Accepted Answer

No. You should only upload images, text, or references that you own or have permission to use. We may refuse, hold, or cancel designs that appear to use unauthorized copyrighted characters, celebrities, public figures, brand logos, sports teams, entertainment franchises, or other protected content. For more details, please see our Terms of Service → Prohibited Content and Conduct.

Question 8

Can I upload photos of other people or children?

Accepted Answer

You should only upload photos you own or have permission to use. Adults may upload photos that include children only if they are the child’s parent or guardian, or otherwise have the right to share the photo for the purpose of creating a Joyarti product. For more details, please see our Privacy Policy → Children’s Privacy and Children in Uploaded Photos.

Question 9

Where can I find product-specific details?

Accepted Answer

Each product page includes its own quick FAQ with details about materials, care, customization, delivery estimates, and what to expect from that product. For the most accurate product-specific information, please check the product page before placing your order.

Question 10

Where do you ship?

Accepted Answer

Joyarti currently ships within the contiguous 48 U.S. states. At this time, we do not ship to Alaska, Hawaii, APO/FPO/DPO addresses, U.S. territories, or international addresses.

Question 11

How long will my order take to arrive?

Accepted Answer

Every Joyarti item is made to order. The estimate shown on each product page and at checkout includes both production and delivery time unless stated otherwise. For product-by-product estimates, please see Shipping Policy → Estimated Delivery Times. Delivery windows are estimates, not guarantees. Once your order ships, you’ll receive tracking information by email.

Question 12

Why do Joyarti items take time to make?

Accepted Answer

Each Joyarti item is made after you place your order. That means your item is created for your selected product, design, and order details, rather than pulled from a shelf. Production time can vary by product type, material, order volume, and production requirements. Printed products are usually faster, while 3D figures require a longer creative and production process.

Question 13

How much is shipping?

Accepted Answer

Shipping costs are calculated at checkout based on your delivery address, item type, and order size. If a free shipping promotion is available, it will appear automatically at checkout.

Question 14

Do all products come in Joyarti packaging?

Accepted Answer

Not always. Different products may be prepared in different ways depending on their form, materials, and fulfillment requirements. Some items may come in Joyarti packaging, while others may use product-specific protective packaging chosen to help the item arrive safely.

Question 15

How are custom 3D figures packaged?

Accepted Answer

Custom 3D figures are prepared with a more giftable presentation in mind. They are packaged to help protect the piece during delivery and make the first reveal feel like part of the experience.

Question 16

How are non-3D products packaged?

Accepted Answer

Non-3D products are packed in the way that best suits their structure, material, and shipping needs. For example, prints, framed pieces, mugs, apparel, cards, puzzles, and wrapping paper may each require different protective packaging. The focus is to help each piece arrive safely and in good condition.

Question 17

Will my order arrive in one package?

Accepted Answer

Not always. If your order includes different product types, items may arrive in separate packages. This can happen because different products may be made with different materials, production methods, or fulfillment partners. For example, a 3D figure and a non-3D item may be prepared and shipped separately so each piece can be handled in the way that suits it best. You will receive tracking information as each package ships.

Question 18

What happens if my order is delayed?

Accepted Answer

Delivery windows are estimates, not guarantees. If we become aware of a delay beyond the estimate shown at checkout, we’ll contact you with an updated estimate and next steps. For more details, please see our Shipping Policy → A Note About Timing.

Question 19

What if my package says delivered but I can’t find it?

Accepted Answer

First, please check around your delivery area, with neighbors, building staff, or your local carrier. If you still can’t locate it, contact us at support@joyarti.com. If tracking shows that a package was delivered to the correct address, replacement or refund options may be limited unless the carrier information or other facts show a delivery issue.

Question 20

Can I return a personalized item?

Accepted Answer

Because each Joyarti item is custom-made for one order, we usually cannot accept standard returns or exchanges for change of mind after production has started. If your item arrives damaged, defective, lost, or clearly different from the order you placed, please contact us within 4 weeks of delivery or the estimated delivery date. For more details, please see our Refund Policy.

Question 21

What if I do not like the creative result?

Accepted Answer

We understand that creative products can feel personal. If the final item is damaged, defective, or clearly different from the order you placed, please contact us and we’ll review it. If the result is consistent with the preview and order details but different from your personal preference, it may not qualify for a refund or replacement because each item is made to order. You can still contact us. We’ll review your message and help you understand what options may be available.

Question 22

What if my item arrives damaged or defective?

Accepted Answer

If your item arrives damaged, defective, or has a production issue, please contact us within 4 weeks of delivery. Please include your order number, a photo, and a short description of the issue. We’ll review the situation and help with an appropriate solution.

Question 23

What if my item does not match the order I placed?

Accepted Answer

If your item looks clearly different from the order you placed, please contact us within 4 weeks of delivery. Include your order number, clear photos, and a short description of what looks different. We’ll review the issue and help with an appropriate solution. For more details, please see our Refund Policy → Covered Issues and What “Materially Different” Means.

Question 24

How do I request help with an order issue?

Accepted Answer

Please email support@joyarti.com with: Your order number A short description of the issue Clear photos of the item and packaging, if your item arrived damaged or has a production issue Our team will review your request and guide you through the next steps.

Question 25

Do I need to send my item back?

Accepted Answer

Please do not send items back without contacting us first. Because Joyarti items are custom-made, we usually do not accept physical returns unless we specifically ask you to send the item back. If a return is needed for review, we’ll share the next steps with you by email.

Question 26

How long does it take to receive a refund?

Accepted Answer

If a refund is approved, it will be processed back to your original payment method. After the refund is issued, your bank or payment provider may need additional time to post it to your account.

Question 27

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards, as well as Shop Pay, PayPal, and Google Pay where available. Available payment methods may vary by device, browser, location, and checkout settings. The options shown at checkout are the available payment methods for your order. Payments are processed through secure payment partners. We use reasonable safeguards to help protect personal information, but no online service is completely secure.

Question 28

Is my personal information safe?

Accepted Answer

We use personal information to operate Joyarti, create previews, produce orders, provide customer support, and improve service quality. We use reasonable safeguards to help protect personal information, but no online service is completely secure. For more details, please see our Privacy Policy.

Question 29

Will Joyarti use my photos in marketing?

Accepted Answer

Not without permission. If you tag us or send us content you would like to share, we may ask for permission to feature it. We do not use your private uploaded photos, generated artworks, or custom designs in public marketing without your permission.

Question 30

Will my uploaded photos be used to train public AI models?

Accepted Answer

We do not use your private uploaded photos, generated artworks, or custom designs to train general-purpose or publicly available AI models unless we clearly tell you and obtain consent where required. For more details, please see our Privacy Policy → AI-Assisted Processing and Technology Providers.

Question 31

Does Joyarti use facial recognition?

Accepted Answer

No. Joyarti does not use uploaded photos for facial recognition or to identify individuals. Some creative features may analyze visual details in a photo to help create previews, artwork, mockups, 3D model-related outputs, or custom products. For more details, please see our Privacy Policy → Photos, Likeness, Face Geometry, and Biometric Information.

Question 32

How should I care for my Joyarti items?

Accepted Answer

Care depends on the product. Always check the product page for product-specific care details. General care guidance: Mugs: Dishwasher safe for regular use. Hand washing is recommended to help the print stay crisp for longer. Apparel: Wash cold, inside out, and avoid high heat. Prints, canvas, and framed pieces: Keep away from excess moisture and direct sunlight. Cards and paper goods: Store flat and dry. Puzzles: Keep pieces dry and store them in the box when not in use. 3D figures: Gently wipe with a soft, dry cloth and avoid heat, moisture, and direct sunlight.

Question 33

Where can I find care instructions for a specific product?

Accepted Answer

Please check the product page for the most accurate care guidance. Different products may use different materials, print methods, finishes, and packaging, so product-specific instructions are the best source.

FAQs